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FAQ's

How do I personalise a card?

You can personalise the inside of all of our cards with your own unique message by selecting the ‘Personalised Message Inside Card’ drop down on the product page.

A selection of our cards can be personalised on the front. You will be able to personalise these in the same way by selecting the ‘Front Personalisation’ drop down on the product page.

Can I get a blank envelope with my card?

If your billing address is the same as your delivery address then we’ll send the card to you in a protective outer envelope with a blank envelope inside, ready for you to either send on or deliver by hand.

When will my order be sent?

If you place your order before 3 pm we’ll post it the same day. If your order is placed after 3 pm it will be sent the next working day, unless it’s a Friday when it will be sent Monday (excluding Bank Holidays). We reserve the right to adjust daily order cut-off times during seasonal peaks such as Christmas, Valentine’s Day, Mother’s Day and Father’s Day.

Can I send cards directly to someone other than myself?

Yes! When you get to the checkout you can select “Deliver to a Different Address” where you can enter the recipient’s address and we’ll send the card straight to them.

If you have more than one card in your basket you’ll be given the option to send them to different addresses. Just select the “Choose Addresses” button at the checkout where you can enter a different address for each card.

When will I receive my order?

All of our cards are sent by 1st Class Royal Mail to mainland UK only. Royal Mail state that 93% of 1st Class mail will be delivered the next working day after posting, but they are unable to provide a guaranteed service. We request that you allow up to 3 days for delivery.

Can you post cards overseas?

Currently, we only deliver to mainland UK addresses, however, if you would like to send one of our awesome cards outside of mainland UK, you can contact us and we’ll make special arrangements for you if you’re nice to us.

I’ve noticed a mistake; can I change or cancel my order?

Contact us as soon as you notice a mistake. Please note that if your order has already been processed and sent to our printing department we won’t be able to change, cancel or refund your order. You can view your order status in My Account.

I have lost my login details, what do I do?

Visit the lost password page. Enter your registered email address and we’ll send you a link to set a new password.

My order has arrived and is incorrect

At Cocky Cards we hope that every customer is happy with the quality of their order. However, if there appears to be a problem with your order please contact us as soon as you can. We’ll need your order number and registered email address to resolve any queries you have so please include this in your communication. If you also include information about the fault, then this will also help with a speedy resolution.

How do I use a promotional code?

Promotional codes can be entered in the “coupon” box at the basket or checkout and then the discount will be applied to your order.

Please note that only one promotional code can be used per order and promo codes cannot be used in conjunction with any other offers.

If for some reason your code doesn’t work, please check the expiry date. If it’s still valid then contact us we’ll be happy to assist.

What are the different payment options that I can use?

You can pay with a Debit/Credit card; simply enter your payment details securely when prompted at the checkout.

If you receive an error message after a short wait, try and enter your card details again, making sure you check everything correctly – it’s often easy to enter a wrong CV2 / security code or expiry date. If you still have no luck, contact us and we’ll assist you. You can always check your order history to see if it was processed.

Are my personal details secure?

Security is extremely important to us and we are committed to protecting your privacy. We are registered as required under the Data Protection Act 1998 and our site is encrypted with an SSL certificate to ensure all data is secure. We don’t store any of your payment details.

Still can’t find the answer? Contact us!